The workflow to solve
A customer asks about mobile activity outside the home network. The service team needs to identify the subscription, understand which information is available and explain the freshness of that information. An unexplained usage total cannot answer all of those questions.
A practical software boundary
Design a view that preserves subscriber references, event timing and the source of the roaming information. Keep retail information separate from any wholesale reconciliation process and make corrections traceable.
What the design should demonstrate
The integration should give the CRM useful context while preserving the ownership of the source records. Access rules and the display of incomplete information need to be part of the workflow, rather than added after the interface is built.
- Link each item to an identifiable subscription.
- Distinguish event time from processing time.
- Show when information is incomplete or delayed.
- Define how corrected records reach consuming applications.